Research output per year
Research output per year
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Dive into the research topics where CERS - Centre for Relationship Marketing and Service Management is active. These topic labels come from the works of this organisation's members. Together they form a unique fingerprint.
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
Profiles
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Kyriakos Apostolou
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Postdoctoral researcher
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Sigge Birkenfalk
- Hanken School of Economics, CERS - Centre for Relationship Marketing and Service Management, Helsinki
Person: Affiliated Researcher
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Customer Perceptions of Firm Innovativeness: Insights from Restaurants and Media Streaming Providers
Rahman, A. & Heinonen, K., 2026, Exploring Commercial, Social, and Digital Innovation from the Customer Perspective. Kurtmollaiev, S., Lervik-Olsen, L. & Andreassen, T. W. (eds.). Abingdon, Oxon: Routledge, p. 48-64 17 p. (Routledge Studies in Innovation, Organizations and Technology).Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review
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Editorial: Bridging divides: rethinking service in an era of polarization and fragmentation
Heinonen, K., 2026, In: Journal of Services Marketing. 40, 1, p. 1-5 3 p.Research output: Contribution to journal › Article › Scientific
Open Access3 Citations (Scopus) -
Frontline Employees’ Operational Alignment with Promises: Customers’ vs. FLE’s perceptions of Promise Readiness
Liewendahl, H., Sarasvuo, S., Heinonen, K. & Pura, M., 06.2026, (Accepted/In press) Frontiers in Service Conference 2026, CERS, Hanken School of Economics, Helsinki, Finland, June 26 - July 2, 2026.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Vilt: Certification and Communication in Commercial Game Management
Heinonen, K. (CoI), Liewendahl, H. (Project participant), Pura, M. (Project participant) & Stigzelius, N. (Project participant)
01.01.2025 → 31.12.2026
Project: Externally funded project
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Vilt: Sustainable Game Meat Markets
Heinonen, K. (PI) & Liewendahl, H. (Project participant)
01.11.2023 → 01.11.2024
Project: Externally funded project
Activities
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Frontiers in Service 2026
Burggraf, S. (Member of organizing committee)
28.06.2026 → 02.07.2026Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Pre-examiner of Päivi Petänen's doctoral thesis
Gummerus, J. (Pre-examiner of doctoral thesis manuscript)
23.01.2026 → 23.03.2026Activity: Examination › Official participation in PhD thesis supervision, defence and examination
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Journal of Services Marketing (Journal)
Heinonen, K. (Editor)
01.01.2026 → 31.12.2026Activity: Publication peer-review and editorial work › Scientific journal
Prizes
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2021 AMS Review - Sheth Foundation Doctoral Competition for Conceptual Articles (ADCCA)
Khalil, F. G. (Recipient), 16.03.2021
Prize: Prizes and awards
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Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Helle, P. P. (Recipient), 2011
Prize: Prizes and awards
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Best Paper Award
Tikkanen, H. O. (Recipient), Heinonen, K. (Recipient) & Ravald, A. (Recipient), 2023
Prize: Prizes and awards
Press/Media
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Streamingtjänsterna höjer sina priser igen – och därför fortsätter vi betala
31.08.2024
1 item of Media coverage
Press/Media: Press / Media
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