Personal profile
Education information
D.Sc. (Economics and Business Administration), Hanken School of Economics, Finland, 2014Education information
Doctor of Science (Economics and Business Administration), Business Economics, Hanken School of economics, Finland, 2014Fingerprint
- 1 Similar Profiles
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The added value of service provision
Nyman, H. B., 2014, In: International Journal of Bank Marketing. 32, 6, p. 457-476 20 p.Research output: Contribution to journal › Article › Scientific › peer-review
8 Citations (Scopus) -
Positive Emotions in the Extended Service Experience
Mickelsson, K.-J. & Nyman, H. B., 2013, QUIS 13: Service Excellence in Management: Proceedings of the QUIS13 International Research Symposium on Service Excellence in Management, June 10-13 2013, Karlstad Sweden. Wästlund, E., Edvardsson, B., Gustafsson, A., Bitner, M. J. & R. V. (eds.). CTF - Service Research Center, Karlstad University, p. 417-420 4 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Service Profitability: An Augmented Customer Lifetime Value Approach
Nyman, H. B., 2013, Helsinki: Hanken School of Economics. 132 p.Research output: Thesis › Doctoral Thesis › Collection of Articles
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Positive Emotions in the Extended Service Experience
Nyman, H. B. & Mickelsson, K.-J., 2012, Innovative Service Perspectives: Proceedings from the AMA SERVSIG International Service Research Conference. Mickelsson, J. & Helkkula, A. (eds.). Helsinki: Hanken School of Economics, p. 57 1 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Identifying the Locus of Value Capture in Customer Profitability Analysis
Nyman, H. B., 2011, 40th EMAC Conference.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Projects
- 3 Finished
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SEDiMENT - Service Experience Design -inspired Measurement
Nyman, H. (Project manager, academic) & Strandvik, T. (Project manager, organisational)
01.08.2009 → 31.07.2011
Project: Externally funded project
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Strategic Marketing (StratMark II)
Strandvik, T. (Project manager, academic), Grönroos, C. (Project participant), Wendelin, R. (Project participant) & Nyman, H. (Project participant)
01.02.2007 → 31.01.2009
Project: Externally funded project
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Strategic Marketing (StratMark I)
Strandvik, T. (Project manager, academic), Grönroos, C. (Project participant), Wendelin, R. (Project participant) & Nyman, H. (Project participant)
01.01.2006 → 31.12.2006
Project: Externally funded project