Personal profile
Education information
Master of Science (Economics and Business Administration), Other or Unknown Field, Hanken School of Economics, Finland, 2022Fingerprint
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Collaborations and top research areas from the last five years
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Advancing capability-actualization through human–robot collaboration: A strengths-based approach
Burggraf, S., Ranieri, A., Mele, C. & Heinonen, K., 20.01.2026, In: Journal of Business Research. 207, 115998.Research output: Contribution to journal › Article › Scientific › peer-review
Open Access -
Conceptualizing service ecosystem agility to maintain functionality in the face of perturbations
Burggraf, S., Raki, A., Kullak, F., Schneider, L., Kabadayi, S. & Myrden, S., 24.04.2026, In: AMS Review. 16, 7Research output: Contribution to journal › Article › Scientific › peer-review
Open Access -
An explorative study on the role of Technology for enhancing Well-Being of inpatients
Burggraf, S., Ranieri, A., Mele, C. & Heinonen, K., 03.06.2025, QUIS19 - International Research Symposium on Service Excellence in Management.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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A Systemic Perspective on Captive Services
Burggraf, S., Becker, L., Gummerus, J. & Heinonen, K., 07.01.2025, Proceedings of the 58th Hawaii International Conference on System Sciences. Bui, T. X. (ed.). Hawaii International Conference on System Sciences, p. 274-280 7 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Open AccessFile -
Beyond Customer Captivity: Flourishing in Captive Service Settings
Burggraf, S., 09.06.2025, The 9th Naples Forum on Service: Care for actors, communities and ecosystems.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
Activities
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Frontiers in Service 2026
Burggraf, S. (Member of organizing committee)
28.06.2026 → 02.07.2026Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Journal of Services Marketing (Journal)
Burggraf, S. (Reviewer)
2026 → …Activity: Publication peer-review and editorial work › Scientific journal
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Journal of Business Research (Journal)
Burggraf, S. (Reviewer)
2026 → …Activity: Publication peer-review and editorial work › Scientific journal
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2024 DENIM-KATAJA Doctoral Colloquium in Marketing
Burggraf, S. (Attendee)
19.08.2024 → 21.08.2024Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
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Macromarketing Conference 2024
Burggraf, S. (Speaker: Presenter), Heinonen, K. (Speaker: Presenter), Becker, L. (Speaker: Presenter) & Gummerus, J. (Speaker: Presenter)
17.06.2024 → 20.06.2024Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars