Research output per year
Research output per year
Personal profile
Education information
Master of Science (Economics and Business Administration), Business Economics, University of Oulu, Finland, 2020Fingerprint
Dive into the research topics where Syeda Khatoon is active. These topic labels come from the works of this person. Together they form a unique fingerprint.
- 1 Similar Profiles
Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Social impact creation with GenAI in small- and medium enterprises in healthcare
Khatoon, S., Verleye, K., Marquardt, J., Goosse, F. & Neder, A., 19.06.2026, In: Journal of Social Impact in Business Research. 2, 3, p. 51 71 p.Research output: Contribution to journal › Article › Scientific › peer-review
Open Access -
Who is the customer in customer experience? Developing the concept of co-customers
Khatoon, S., Braz Becker, L. & Polsa, P., 2025, QUIS19 - International Research Symposium on Service Excellence in Management. p. 364 373 p.Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review
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Understanding blockchain technology in retail branding for enhancing customer experience and strengthening the retail brand-customer relationship
Khatoon, S., 17.06.2020, Oulun yliopisto. 117 p.Research output: Thesis › Master's thesis
Open Access
Projects
- 1 Active
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All voices matter: The role of multiple actors and AI in enhancing Customer Experience in the context of elderly homecare service ecosystem
Khatoon, S. (CoI)
Liikesivistysrahasto, Markus Wallenberg Foundation
01.09.2024 → 31.08.2027
Project: Externally funded project
Activities
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Who is the customer in customer experience?
Khatoon, S. (Speaker)
04.06.2025Activity: Talk or presentation › Oral presentation
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“Integrating AI in Elderly Home Care: Role of Multiple Actors in Enhancing Holistic Customer Experience"
Khatoon, S. (Speaker)
11.12.2024Activity: Talk or presentation › Oral presentation
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How can organizations integrate technology in service delivery processes to support their customers and employees?
Khatoon, S. (Speaker)
06.12.2024Activity: Talk or presentation › Oral presentation
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Let's Talk About Service 11th Edition
Khatoon, S. (Attendee)
04.12.2024 → 06.12.2024Activity: Participating in or organising an event › Organisation of / participation in conferences, workshops, courses, seminars
Prizes
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Runner-Up for the ServCollab PhD Student Scholarship 2026
Khatoon, S. (Recipient), 17.04.2026
Prize: Prizes and awards