All voices matter: The role of multiple actors and AI in enhancing Customer Experience in the context of elderly homecare service ecosystem

Project: Externally funded project

Doctoral Dissertation

Status	Active
Effective start/end date	01.09.2024 → 31.08.2027

Who is the customer in customer experience? Developing the concept of co-customers
Khatoon, S., Braz Becker, L. & Polsa, P., 2025, QUIS19 - International Research Symposium on Service Excellence in Management.
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Project Details