A customer dominant logic of service

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific

Original language	English
Title of host publication	QUIS 11: Moving Forward with Service Quality
Editors	Bernd Stauss, Stephen W. Brown, Bo Edvardsson, Robert Johnston
Number of pages	10
Place of Publication	Wolfsburg
Publication date	2009
Pages	206-215
ISBN (Print)	978-3-00-027342-1
Publication status	Published - 2009
MoE publication type	B3 Article in conference proceedings

OpenUrl availability

@inproceedings{4c949bb13bb84eb4a101e09233e8e001,

title = "A customer dominant logic of service",

author = "Kristina Heinonen and Tore Strandvik and Karl-Jacob Mickelsson and Bo Edvardsson and Erik Sundstr{\"o}m and Per Andersson",

note = " Volume: Proceeding volume: ",

year = "2009",

language = "English",

isbn = "978-3-00-027342-1",

pages = "206--215",

editor = "Bernd Stauss and Brown, \{Stephen W.\} and Bo Edvardsson and Robert Johnston",

booktitle = "QUIS 11: Moving Forward with Service Quality",

}

TY - GEN

T1 - A customer dominant logic of service

AU - Heinonen, Kristina

AU - Strandvik, Tore

AU - Mickelsson, Karl-Jacob

AU - Edvardsson, Bo

AU - Sundström, Erik

AU - Andersson, Per

N1 - Volume: Proceeding volume:

PY - 2009

Y1 - 2009

M3 - Conference contribution

SN - 978-3-00-027342-1

SP - 206

EP - 215

BT - QUIS 11: Moving Forward with Service Quality

A2 - Stauss, Bernd

A2 - Brown, Stephen W.

A2 - Edvardsson, Bo

A2 - Johnston, Robert

CY - Wolfsburg

ER -