A4A relationships

Francesco Polese; Jaqueline Pels; Bård Tronvoll; Roberto Bruni; Luca Carrubbo

doi:10.1108/JSTP-05-2017-0085

A4A relationships

Francesco Polese
, Jaqueline Pels
, Bård Tronvoll
, Roberto Bruni
, Luca Carrubbo

Marketing, Helsinki

Research output: Contribution to journal › Article › Scientific › peer-review

52 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Theory and Practice
Volume	27
Issue number	5
Pages (from-to)	1040-1056
Number of pages	17
ISSN	2055-6225
DOIs	https://doi.org/10.1108/JSTP-05-2017-0085
Publication status	Published - 2017
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
Customers and Relations

Access to Document

10.1108/JSTP-05-2017-0085

OpenUrl availability

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Cite this

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title = "A4A relationships",

keywords = "512 Business and Management, Customers and Relations",

author = "Francesco Polese and Jaqueline Pels and B{\aa}rd Tronvoll and Roberto Bruni and Luca Carrubbo",

year = "2017",

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language = "English",

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pages = "1040--1056",

journal = "Journal of Service Theory and Practice",

issn = "2055-6225",

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TY - JOUR

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AU - Polese, Francesco

AU - Pels, Jaqueline

AU - Tronvoll, Bård

AU - Bruni, Roberto

AU - Carrubbo, Luca

PY - 2017

Y1 - 2017

KW - 512 Business and Management

KW - Customers and Relations

U2 - 10.1108/JSTP-05-2017-0085

DO - 10.1108/JSTP-05-2017-0085

M3 - Article

SN - 2055-6225

VL - 27

SP - 1040

EP - 1056

JO - Journal of Service Theory and Practice

JF - Journal of Service Theory and Practice

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