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Airline Travelers' Causal Attribution of Service Failure and Its Impact on Trust and Loyalty Formation: The Moderating Role of Corporate Social Responsibility

  • Davoud Nikbin
  • , Sunghyup Sean Hyun
  • , Mohammad Iranmanesh
  • , Amin Maghsoudi
  • , Chul Jeong

Research output: Contribution to journal › Article › Scientific › peer-review

68 Citations (Scopus)

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Psychology