An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation

Jorge Teixeira; Lia Patrício; Karl-Jacob Mickelsson; Kristina Heinonen; Raymond P.  Fisk

An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation

Jorge Teixeira
, Lia Patrício
, Karl-Jacob Mickelsson
, Kristina Heinonen
, Raymond P. Fisk

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal
Number of pages	3
Publication date	2017
Pages	70-72
Publication status	Published - 2017
MoE publication type	A4 Article in conference proceedings
Event	2017 International Research Symposium on Service Excellence in Management (QUIS) - University of Porto, Porto, Portugal Duration: 12.06.2017 → 15.06.2017 Conference number: 15 https://web.fe.up.pt/~quis15/

Keywords

512 Business and Management

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Cite this

@inproceedings{a0224d87ba934f70a196a454676ac0fd,

title = "An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation",

keywords = "512 Business and Management",

author = "Jorge Teixeira and Lia Patr{\'i}cio and Karl-Jacob Mickelsson and Kristina Heinonen and Fisk, \{Raymond P.\}",

note = " Volume: Proceeding volume: ; 2017 International Research Symposium on Service Excellence in Management (QUIS), QUIS ; Conference date: 12-06-2017 Through 15-06-2017",

year = "2017",

language = "English",

pages = "70--72",

booktitle = "Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal",

url = "https://web.fe.up.pt/\textasciitilde{}quis15/",

}

Teixeira, J, Patrício, L, Mickelsson, K-J, Heinonen, K & Fisk, RP 2017, An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation. in Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. pp. 70-72, 2017 International Research Symposium on Service Excellence in Management (QUIS), Porto, Portugal, 12.06.2017.

An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation. / Teixeira, Jorge; Patrício, Lia; Mickelsson, Karl-Jacob et al.
Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal. 2017. p. 70-72.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - An Activity-Centered Perspective to Upframe Customer Experience and Foster Service Innovation

AU - Teixeira, Jorge

AU - Patrício, Lia

AU - Mickelsson, Karl-Jacob

AU - Heinonen, Kristina

AU - Fisk, Raymond P.

N1 - Conference code: 15

PY - 2017

Y1 - 2017

KW - 512 Business and Management

M3 - Conference contribution

SP - 70

EP - 72

BT - Proceedings of the QUIS15 International Research Symposium on Service Excellence in Management, June 12-15 2017, Porto, Portugal

T2 - 2017 International Research Symposium on Service Excellence in Management (QUIS)

Y2 - 12 June 2017 through 15 June 2017

ER -