Customer-to-customer interactions in service

Kristina Heinonen; Richard Nicholls

doi:10.1007/978-3-030-91828-6_32

Customer-to-customer interactions in service

Kristina Heinonen
, Richard Nicholls

Marketing, Helsinki

University of Worcester

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

9 Citations (Scopus)

Original language	English
Title of host publication	The Palgrave Handbook of Service Management
Editors	Bo Edvardsson, Bård Tronvoll
Number of pages	26
Place of Publication	Cham
Publisher	Palgrave Macmillan
Publication date	2022
Pages	629-654
ISBN (Print)	978-3-030-91827-9
ISBN (Electronic)	978-3-030-91828-6
DOIs	https://doi.org/10.1007/978-3-030-91828-6_32
Publication status	Published - 2022
MoE publication type	A3 Book chapter

Publication series

Name	Palgrave Handbooks

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

512 Business and Management

Access to Document

10.1007/978-3-030-91828-6_32

Heinonen&Nicholls2022PreprintAuhor's accepted manuscript (AAM), 455 KB

OpenUrl availability

Full text

Cite this

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M3 - Chapter

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CY - Cham

ER -

Customer-to-customer interactions in service

Publication series

UN SDGs

Keywords

Access to Document

OpenUrl availability

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Cite this