Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman; Peter Björk; Annika Ravald

doi:10.1080/15332969.2020.1742978

Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Arafat Rahman^*
, Peter Björk
, Annika Ravald

^*Corresponding author for this work

Marketing, Vaasa

Research output: Contribution to journal › Article › Scientific › peer-review

7 Citations (Scopus)

Abstract

This paper explores the effects of a healthcare service provider’s organizational socialization and support on patients’ well-being. It also addresses how patients’ well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients’ outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.

Original language	English
Peer-reviewed scientific journal	Services Marketing Quarterly
Volume	41
Issue number	2
Pages (from-to)	105-123
Number of pages	19
ISSN	1533-2969
DOIs	https://doi.org/10.1080/15332969.2020.1742978
Publication status	Published - 31.03.2020
MoE publication type	A1 Journal article - refereed

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

organizational socialization
organizational support
patient well-being
transformative service research
512 Business and Management

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10.1080/15332969.2020.1742978

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title = "Effects of Healthcare Service Provider{\textquoteright}s Organizational Socialization and Support on Patients{\textquoteright} Well-Being",

abstract = "This paper explores the effects of a healthcare service provider{\textquoteright}s organizational socialization and support on patients{\textquoteright} well-being. It also addresses how patients{\textquoteright} well-being is affected by their perceived self-efficacy and outcome expectations. A cross-sectional field survey was carried out among 329 patients of a therapeutic and rehabilitation service provider based in Dhaka, Bangladesh. The results indicate that both the organizational socialization and support of a service provider have positive influences on patients{\textquoteright} outcome expectations, which has a positive effect on their well-being. The results further show that the self-efficacy beliefs of healthcare customers have implications for their well-being.",

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Effects of Healthcare Service Provider’s Organizational Socialization and Support on Patients’ Well-Being

Abstract

UN SDGs

Keywords

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