Exploring the Black Box of Service Co-Recovery Encounters: A Conversation Analysis Approach

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Abstract book : Frontiers in Service Conference, June 22-25, 2019, New York, NY
Publication date	2017
Publication status	Published - 2017
MoE publication type	A4 Article in conference proceedings
Event	Fontiers in Service - University of Fordham, New York, United States Duration: 22.06.2017 → 25.06.2017 Conference number: 2017 https://www.rhsmith.umd.edu/centers-excellence/center-excellence-service/news-events/frontiers-service-conference/2017

Keywords

@inproceedings{90a13895418e422bb749a343077ad055,

title = "Exploring the Black Box of Service Co-Recovery Encounters: A Conversation Analysis Approach",

keywords = "512 Business and Management",

author = "Jasenko Arsenovic and Bo Edvardsson and Thorsten Gruber and B{\aa}rd Tronvoll and Maria {\AA}kesson and Rein Sikveland",

year = "2017",

language = "English",

booktitle = "Abstract book",

note = "Fontiers in Service ; Conference date: 22-06-2017 Through 25-06-2017",

url = "https://www.rhsmith.umd.edu/centers-excellence/center-excellence-service/news-events/frontiers-service-conference/2017",

}

TY - GEN

T1 - Exploring the Black Box of Service Co-Recovery Encounters: A Conversation Analysis Approach

AU - Arsenovic, Jasenko

AU - Edvardsson, Bo

AU - Gruber, Thorsten

AU - Tronvoll, Bård

AU - Åkesson, Maria

AU - Sikveland, Rein

N1 - Conference code: 2017

PY - 2017

Y1 - 2017

KW - 512 Business and Management

M3 - Conference contribution

BT - Abstract book

T2 - Fontiers in Service

Y2 - 22 June 2017 through 25 June 2017

ER -