Governance of service triads in humanitarian logistics

Graham Heaslip; Gyöngyi Kovacs

doi:10.1057/978-1-137-59099-2_14

Governance of service triads in humanitarian logistics

Graham Heaslip
, Gyöngyi Kovacs

Supply Chain Management and Social Responsibility, Helsinki

Galway-Mayo Institute of Technology

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

15 Citations (Scopus)

Abstract

Service triads, in which a buyer contracts with a supplier to deliver services directly to the buyer’s customer, represent an emerging business model. Service triads entail a structure of inter-organizational relationships that is fundamentally different to that encountered in linear supply chains (Li and Choi 2009; Tate et al. 2010). Interestingly, most of the services International Humanitarian Organisations (IHOs) offer to each other fall under the realm of logistics (van Wassenhove 2006), for example, the World Food Programme (WFP) offers customs clearance, transportation and warehousing services through the logistics cluster to other organizations (WFP 2013).

The governance in service triads is always more complex than in dyadic buyer-supplier relationships. This study uses agency theory to understand the dynamics between principal(s) and agent(s) and how contractual arrangements influence the buyer-service provider alignment in humanitarian service triads.

Original language	English
Title of host publication	The Palgrave Handbook of Humanitarian Logistics and Supply Chain Management
Editors	Gyöngyi Kovács, Karen Spens, Mohammad Moshtari
Place of Publication	London
Publisher	Palgrave Macmillan
Publication date	2018
Pages	417-444
ISBN (Print)	978-1-137-59098-5
ISBN (Electronic)	978-1-137-59099-2
DOIs	https://doi.org/10.1057/978-1-137-59099-2_14
Publication status	Published - 2018
MoE publication type	A3 Book chapter

Keywords

512 Business and Management
519 Social and economic geography

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10.1057/978-1-137-59099-2_14

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Governance of service triads in humanitarian logistics. / Heaslip, Graham; Kovacs, Gyöngyi.
The Palgrave Handbook of Humanitarian Logistics and Supply Chain Management. ed. / Gyöngyi Kovács; Karen Spens; Mohammad Moshtari. London: Palgrave Macmillan, 2018. p. 417-444.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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Governance of service triads in humanitarian logistics

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Keywords

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