How value and trust influence loyalty in wireless telecommunications industry

Research output: Contribution to journal › Article › Scientific › peer-review

94 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Telecommunications Policy
Volume	36
Issue number	8
Pages (from-to)	636–649
Number of pages	14
ISSN	0308-5961
DOIs	https://doi.org/10.1016/j.telpol.2012.04.012
Publication status	Published - 2012
MoE publication type	A1 Journal article - refereed

Keywords

@article{f714865634f24008b0d06ea0d29c07ea,

title = "How value and trust influence loyalty in wireless telecommunications industry",

keywords = "512 Business and Management, KOTA2012",

author = "Heikki Karjaluoto and Chanaka Jayawardhena and Matti Lepp{\"a}niemi and Pihlstr{\"o}m, \{Minna Hannele\}",

year = "2012",

doi = "10.1016/j.telpol.2012.04.012",

language = "English",

volume = "36",

pages = "636–649",

journal = "Telecommunications Policy ",

issn = "0308-5961",

publisher = "Elsevier Ltd",

number = "8",

}

TY - JOUR

T1 - How value and trust influence loyalty in wireless telecommunications industry

AU - Karjaluoto , Heikki

AU - Jayawardhena, Chanaka

AU - Leppäniemi , Matti

AU - Pihlström, Minna Hannele

PY - 2012

Y1 - 2012

KW - 512 Business and Management

KW - KOTA2012

U2 - 10.1016/j.telpol.2012.04.012

DO - 10.1016/j.telpol.2012.04.012

M3 - Article

SN - 0308-5961

VL - 36

SP - 636

EP - 649

JO - Telecommunications Policy

JF - Telecommunications Policy

IS - 8

ER -