Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

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98 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Retailing and Consumer Services
Volume	16
Issue number	3
Pages (from-to)	216-226
Number of pages	11
ISSN	0969-6989
DOIs	https://doi.org/10.1016/j.jretconser.2008.11.008
Publication status	Published - 2009
MoE publication type	A1 Journal article - refereed

Keywords

@article{1690e82c79984eb49dab55de140b223c,

title = "Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction",

keywords = "512 Business and Management",

author = "Magnus S{\"o}derlund and Claes-Robert Julander",

year = "2009",

doi = "10.1016/j.jretconser.2008.11.008",

language = "English",

volume = "16",

pages = "216--226",

journal = "Journal of Retailing and Consumer Services",

issn = "0969-6989",

publisher = "Elsevier Ltd",

number = "3",

}

TY - JOUR

T1 - Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction

AU - Söderlund, Magnus

AU - Julander, Claes-Robert

PY - 2009

Y1 - 2009

KW - 512 Business and Management

U2 - 10.1016/j.jretconser.2008.11.008

DO - 10.1016/j.jretconser.2008.11.008

M3 - Article

SN - 0969-6989

VL - 16

SP - 216

EP - 226

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

IS - 3

ER -