Recovering service failure through resource integration

Research output: Contribution to journal › Article › Scientific › peer-review

45 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	The Service Industries Journal
Volume	34
Issue number	16
Pages (from-to)	1253-1271
Number of pages	19
ISSN	0264-2069
DOIs	https://doi.org/10.1080/02642069.2014.942652
Publication status	Published - 2014
MoE publication type	A1 Journal article - refereed

Keywords

@article{394ff8a95000431cb65a8fa0a9fbd95f,

title = "Recovering service failure through resource integration",

keywords = "512 Business and Management",

author = "Yingzi Xu and B{\aa}rd Tronvoll and Bo Edvardsson",

year = "2014",

doi = "10.1080/02642069.2014.942652",

language = "English",

volume = "34",

pages = "1253--1271",

journal = "The Service Industries Journal",

issn = "0264-2069",

publisher = "American school of classical studies at Athens",

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}

TY - JOUR

T1 - Recovering service failure through resource integration

AU - Xu, Yingzi

AU - Tronvoll, Bård

AU - Edvardsson, Bo

PY - 2014

Y1 - 2014

KW - 512 Business and Management

U2 - 10.1080/02642069.2014.942652

DO - 10.1080/02642069.2014.942652

M3 - Article

SN - 0264-2069

VL - 34

SP - 1253

EP - 1271

JO - The Service Industries Journal

JF - The Service Industries Journal

IS - 16

ER -