Service culture and value experiences of everyday service: North-South divide.

Anu Helkkula; Tiziana Russo Spena; Cristina Mele; Valeria Improta; Carol Kelleher

Service culture and value experiences of everyday service: North-South divide.

Anu Helkkula
, Tiziana Russo Spena
, Cristina Mele
, Valeria Improta
, Carol Kelleher

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings
Editors	Jon Sundbo, Lars Fuglsang, Flemming Sorensen, Nanna Balsby
Number of pages	15
Publisher	Roskilde University
Publication date	2015
ISBN (Electronic)	978-87-7349-921-4
Publication status	Published - 2015
MoE publication type	A4 Article in conference proceedings
Event	European association for research on services conference (RESER) Conference 2015 - Copenhagen, Denmark Duration: 10.09.2015 → 12.09.2015 Conference number: 25

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 10 Reduced Inequalities

Keywords

512 Business and Management
culture
service
value
experience

Access to Document

http://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf

OpenUrl availability

Full text

Cite this

Helkkula, A., Russo Spena, T., Mele, C., Improta, V., & Kelleher, C. (2015). Service culture and value experiences of everyday service: North-South divide. In J. Sundbo, L. Fuglsang, F. Sorensen, & N. Balsby (Eds.), The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings Roskilde University. http://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf

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title = "Service culture and value experiences of everyday service: North-South divide.",

keywords = "512 Business and Management, culture, service, value, experience",

author = "Anu Helkkula and \{Russo Spena\}, Tiziana and Cristina Mele and Valeria Improta and Carol Kelleher",

note = " Volume: Proceeding volume: ; European association for research on services conference (RESER) Conference 2015 ; Conference date: 10-09-2015 Through 12-09-2015",

year = "2015",

language = "English",

editor = "Jon Sundbo and Lars Fuglsang and Flemming Sorensen and Balsby, \{Nanna \}",

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Helkkula, A, Russo Spena, T, Mele, C, Improta, V & Kelleher, C 2015, Service culture and value experiences of everyday service: North-South divide. in J Sundbo, L Fuglsang, F Sorensen & N Balsby (eds), The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. Roskilde University, European association for research on services conference (RESER) Conference 2015, Copenhagen, Denmark, 10.09.2015. <http://ruconf.ruc.dk/ocs_pics/RESER2015/RESER2015_Proceedings.pdf>

Service culture and value experiences of everyday service: North-South divide. / Helkkula, Anu; Russo Spena, Tiziana; Mele, Cristina et al.
The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings. ed. / Jon Sundbo; Lars Fuglsang; Flemming Sorensen; Nanna Balsby. Roskilde University, 2015.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Service culture and value experiences of everyday service: North-South divide.

AU - Helkkula, Anu

AU - Russo Spena, Tiziana

AU - Mele, Cristina

AU - Improta, Valeria

AU - Kelleher, Carol

N1 - Conference code: 25

PY - 2015

Y1 - 2015

KW - 512 Business and Management

KW - culture

KW - service

KW - value

KW - experience

M3 - Conference contribution

BT - The 25th Annual RESER conference : Innovative Services in the 21st Century: Proceedings

A2 - Sundbo, Jon

A2 - Fuglsang, Lars

A2 - Sorensen, Flemming

A2 - Balsby, Nanna

PB - Roskilde University

T2 - European association for research on services conference (RESER) Conference 2015

Y2 - 10 September 2015 through 12 September 2015

ER -