Service quality expectations and perception of a Thai logistics service provider and its customers.

David Grant; Ruth Banomyong; Paitoon Varadejsatitwong; Puthipong Julagasigorn

Service quality expectations and perception of a Thai logistics service provider and its customers.

David Grant^*
, Ruth Banomyong
, Paitoon Varadejsatitwong
, Puthipong Julagasigorn

^*Corresponding author for this work

Supply Chain Management and Social Responsibility, Helsinki

Thammasat University

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the 12th International Conference on Logistics and Transport (ICLT)
Place of Publication	Krabi
Publisher	IEEE
Publication date	20.11.2022
ISBN (Electronic)	978166547714
Publication status	Published - 20.11.2022
MoE publication type	A4 Article in conference proceedings
Event	12th International Conference on Logistics & Transport (ICLT) - Krabi, Thailand Duration: 17.11.2022 → 19.11.2022 Conference number: 12 https://iclt.info/

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 12 Responsible Consumption and Production

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Cite this

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title = "Service quality expectations and perception of a Thai logistics service provider and its customers.",

author = "David Grant and Ruth Banomyong and Paitoon Varadejsatitwong and Puthipong Julagasigorn",

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booktitle = "Proceedings of the 12th International Conference on Logistics and Transport (ICLT)",

publisher = "IEEE",

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Service quality expectations and perception of a Thai logistics service provider and its customers. / Grant, David; Banomyong, Ruth; Varadejsatitwong, Paitoon et al.
Proceedings of the 12th International Conference on Logistics and Transport (ICLT). Krabi: IEEE, 2022.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Service quality expectations and perception of a Thai logistics service provider and its customers.

AU - Grant, David

AU - Banomyong, Ruth

AU - Varadejsatitwong, Paitoon

AU - Julagasigorn, Puthipong

N1 - Conference code: 12

PY - 2022/11/20

Y1 - 2022/11/20

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M3 - Conference contribution

BT - Proceedings of the 12th International Conference on Logistics and Transport (ICLT)

PB - IEEE

CY - Krabi

T2 - 12th International Conference on Logistics & Transport (ICLT)

Y2 - 17 November 2022 through 19 November 2022

ER -

Service quality expectations and perception of a Thai logistics service provider and its customers.

UN SDGs

OpenUrl availability

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