Show you care: Initiating co-creation in service recovery

Yingzi Xu; Roger Marshall; Bo Edvardsson; Bård Tronvoll

doi:10.1108/JOSM-11-2012-0253

Show you care: Initiating co-creation in service recovery

Yingzi Xu
, Roger Marshall
, Bo Edvardsson
, Bård Tronvoll

Marketing, Helsinki

Research output: Contribution to journal › Article › Scientific › peer-review

97 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Service Management
Volume	25
Issue number	3
Pages (from-to)	369-387
Number of pages	19
ISSN	1757-5818
DOIs	https://doi.org/10.1108/JOSM-11-2012-0253
Publication status	Published - 2014
MoE publication type	A1 Journal article - refereed

Keywords

512 Business and Management
KOTA2014

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10.1108/JOSM-11-2012-0253

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Cite this

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