Stakeholder satisfaction in complex relationships during the disaster response: a structured review and a case study perspective

The disaster response currently involves an increasing number of different stakeholders, and understating their wants and needs is essential to managing them. Thus, the research goal of this paper is to identify and analyze the satisfactions of the main stakeholders involved in complex relationships during the disaster response process. First, this research applies a structured review that considers 72 papers gathered from the Scopus database and details the following: 28 wants and needs from the stakeholders and the identification of similarities related to (i) the complex and extensive flow of resources; (ii) the complementary coordination required to provide resources; (iii) the desire to be considered in the response plan; and (iv) the interdependency of the flow of resources and ideas, influences and interests. Then, these findings are discussed considering a real disaster response to landslides that occurred in 2011 and a corresponding simulation that was developed in 2017 in Brazil. The analysis addresses the Military’s perspective and validates the findings while also adding new insights to the topic and two new wants and needs from the stakeholders. Finally, the paper discusses the implications of the findings for academics and practitioners overseeing collaborations in stakeholder management and presents a research agenda.