Technology in use - characterizing customer self-service devices (SSDS)

Computer Science

• Service Technology 100%
• Research Direction 50%
• Qualitative Approach 50%
• Quantitative Approach 50%
• Handheld Device 50%
• Classification Scheme 50%
• Customer Experience 50%
• Service Process 50%

Keyphrases

• Self-service Device 100%
• Technology-in-use 100%
• Device-independent 10%
• Technology Framework 10%
• Classification Scheme 10%
• Handheld Devices 10%
• Conceptual Exploration 10%
• Self-other 10%

Social Sciences

• Self-Service 100%
• Design Methodology 8%
• Conceptual Development 8%
• Customer Perspective 8%
• Classification Systems 8%