The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

Original language	English
Title of host publication	Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen
Editors	Mathias Gouthier, Christian Coenen, Henning Schulze, Christoph Wegmann
Number of pages	10
Place of Publication	Wiesbaden
Publisher	Springer Gabler
Publication date	2007
ISBN (Print)	978-3-8349-0688-5
Publication status	Published - 2007
MoE publication type	B2 Book chapter

OpenUrl availability

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title = "The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage",

author = "Christian Gr{\"o}nroos",

year = "2007",

language = "English",

isbn = "978-3-8349-0688-5",

editor = "Mathias Gouthier and Christian Coenen and Henning Schulze and Christoph Wegmann",

booktitle = "Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen",

publisher = "Springer Gabler",

address = "Germany",

}

The CSS Model: Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage. / Grönroos, Christian.
Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen. ed. / Mathias Gouthier; Christian Coenen; Henning Schulze; Christoph Wegmann. Wiesbaden: Springer Gabler, 2007.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific

TY - CHAP

T1 - The CSS Model

T2 - Developing Service Offerings Based on Service's Inherent Sources of Competitive Advantage

AU - Grönroos, Christian

PY - 2007

Y1 - 2007

M3 - Chapter

SN - 978-3-8349-0688-5

BT - Service Excellence als Impulsgeber. Strategien-Management-Innovationen-Branschen

A2 - Gouthier, Mathias

A2 - Coenen, Christian

A2 - Schulze, Henning

A2 - Wegmann, Christoph

PB - Springer Gabler

CY - Wiesbaden

ER -