The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

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40 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Retailing and Consumer Services
Volume	17
Issue number	2
Pages (from-to)	161-169
ISSN	0969-6989
DOIs	https://doi.org/10.1016/j.jretconser.2010.01.001
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

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title = "The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction",

author = "Magnus S{\"o}derlund and Sara Rosengren",

year = "2010",

doi = "10.1016/j.jretconser.2010.01.001",

language = "English",

volume = "17",

pages = "161--169",

journal = "Journal of Retailing and Consumer Services",

issn = "0969-6989",

publisher = "Elsevier Ltd",

number = "2",

}

TY - JOUR

T1 - The happy versus unhappy service worker in the service encounter:Assessing the impact on customer satisfaction

AU - Söderlund, Magnus

AU - Rosengren, Sara

PY - 2010

Y1 - 2010

U2 - 10.1016/j.jretconser.2010.01.001

DO - 10.1016/j.jretconser.2010.01.001

M3 - Article

SN - 0969-6989

VL - 17

SP - 161

EP - 169

JO - Journal of Retailing and Consumer Services

JF - Journal of Retailing and Consumer Services

IS - 2

ER -