The position of satisfaction in quality constructs: The case of Finnish Business Relationships

Anders Billström; Göran Svensson; Anne Rindell; Tore Mysen

The position of satisfaction in quality constructs: The case of Finnish Business Relationships

Anders Billström
, Göran Svensson
, Anne Rindell
, Tore Mysen

Marketing, Helsinki

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	18th International Conference on Recent Advances in Retailing and Services Science
Place of Publication	San Diego
Publisher	EIRASS - European Institute of Retailing and Services Studies
Publication date	2011
Publication status	Published - 2011
MoE publication type	A4 Article in conference proceedings
Event	18th International Conference on Recent Advances in Retailing and Services Science - , Mexico Duration: 01.01.1800 → …

Keywords

512 Business and Management
KOTA2011

Access to Document

http://www.european-retail-academy.org/media/download/SanDiego-2011.pdf

OpenUrl availability

Full text

Cite this

Billström, A., Svensson, G., Rindell, A., & Mysen, T. (2011). The position of satisfaction in quality constructs: The case of Finnish Business Relationships. In 18th International Conference on Recent Advances in Retailing and Services Science EIRASS - European Institute of Retailing and Services Studies. http://www.european-retail-academy.org/media/download/SanDiego-2011.pdf

@inproceedings{193bbd88622a404083e36b2d6b9a99e1,

title = "The position of satisfaction in quality constructs: The case of Finnish Business Relationships",

keywords = "512 Business and Management, KOTA2011",

author = "Anders Billstr{\"o}m and G{\"o}ran Svensson and Anne Rindell and Tore Mysen",

note = " Volume: Proceeding volume: ; 18th International Conference on Recent Advances in Retailing and Services Science ; Conference date: 01-01-1800",

year = "2011",

language = "English",

booktitle = "18th International Conference on Recent Advances in Retailing and Services Science",

publisher = "EIRASS - European Institute of Retailing and Services Studies",

address = "Netherlands",

}

Billström, A, Svensson, G, Rindell, A & Mysen, T 2011, The position of satisfaction in quality constructs: The case of Finnish Business Relationships. in 18th International Conference on Recent Advances in Retailing and Services Science. EIRASS - European Institute of Retailing and Services Studies, San Diego, 18th International Conference on Recent Advances in Retailing and Services Science, Mexico, 01.01.1800. <http://www.european-retail-academy.org/media/download/SanDiego-2011.pdf>

The position of satisfaction in quality constructs: The case of Finnish Business Relationships. / Billström, Anders; Svensson, Göran; Rindell, Anne et al.
18th International Conference on Recent Advances in Retailing and Services Science. San Diego: EIRASS - European Institute of Retailing and Services Studies, 2011.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - The position of satisfaction in quality constructs: The case of Finnish Business Relationships

AU - Billström, Anders

AU - Svensson, Göran

AU - Rindell, Anne

AU - Mysen, Tore

N1 - Volume: Proceeding volume:

PY - 2011

Y1 - 2011

KW - 512 Business and Management

KW - KOTA2011

M3 - Conference contribution

BT - 18th International Conference on Recent Advances in Retailing and Services Science

PB - EIRASS - European Institute of Retailing and Services Studies

CY - San Diego

T2 - 18th International Conference on Recent Advances in Retailing and Services Science

Y2 - 1 January 1800

ER -