The role of the customer contact person's age in service encounters

Research output: Contribution to journal › Article › Scientific › peer-review

24 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Services Marketing
Volume	24
Issue number	7
Pages (from-to)	509 - 517
Number of pages	9
ISSN	0887-6045
Publication status	Published - 2010
MoE publication type	A1 Journal article - refereed

Keywords

@article{682b6dbb66844435826a55b8672e75ae,

title = "The role of the customer contact person's age in service encounters",

keywords = "KOTA2010",

author = "Karolina W{\"a}gar and Lars-Johan Lindqvist",

year = "2010",

language = "English",

volume = "24",

pages = "509 -- 517",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald Group Publishing",

number = "7",

}