The service function as a holistic management concept

Christian Kowalkowski

doi:10.1108/08858621111162280

The service function as a holistic management concept

Christian Kowalkowski

Marketing, Helsinki

Linköping University

Research output: Contribution to journal › Article › Scientific › peer-review

26 Citations (Scopus)

Original language	English
Peer-reviewed scientific journal	Journal of Business & Industrial Marketing
Volume	26
Issue number	7
Pages (from-to)	484-492
Number of pages	9
ISSN	0885-8624
DOIs	https://doi.org/10.1108/08858621111162280
Publication status	Published - 2011
MoE publication type	A1 Journal article - refereed

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 9 Industry, Innovation, and Infrastructure

Keywords

Service function
Service organization
Industrial services
Manufacturing
Management strategy
KEY ACCOUNT MANAGEMENT
COMPETITIVE ADVANTAGE
BUSINESS MARKETS
CUSTOMER
TRANSITION
STRATEGIES
INNOVATION
OFFERINGS
PRODUCT
ORGANIZATION
512 Business and Management

Access to Document

10.1108/08858621111162280

OpenUrl availability

Full text

Cite this

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title = "The service function as a holistic management concept",

keywords = "Service function, Service organization, Industrial services, Manufacturing, Management strategy, KEY ACCOUNT MANAGEMENT, COMPETITIVE ADVANTAGE, BUSINESS MARKETS, CUSTOMER, TRANSITION, STRATEGIES, INNOVATION, OFFERINGS, PRODUCT, ORGANIZATION, 512 Business and Management",

author = "Christian Kowalkowski",

year = "2011",

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language = "English",

volume = "26",

pages = "484--492",

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KW - COMPETITIVE ADVANTAGE

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KW - CUSTOMER

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KW - INNOVATION

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