@article{59fa41e4ee53421190786fbd63803637,
title = "Value Creation Processes and Value Outcomes in Marketing Theory - Strangers or Siblings?",
keywords = "KOTA2013, Equis Base Room, Customers and Relations, Marketing Effectiveness and Profitability",
author = "Johanna Gummerus",
year = "2013",
doi = "10.1177/1470593112467267",
language = "English",
volume = "13",
pages = "19–46",
journal = "Marketing Theory",
issn = "1470-5931",
publisher = "Universit{\'e} du Qu{\'e}bec {\`a} Montr{\'e}al",
number = "1",
}