Abstract
With the deepening process of the globalization, changing value systems become more and more important in global management. The paper explores the relationship between cultural values at individual level and perceptions of quality of hospital services in an economy that both socially and economically and even culturally is under a process of huge transition. The preliminary results show that contemporary Chinese patients' values indeed influence their assessment of health care services and that the values itself are under flux. The results are tentative and the work is in process.
| Original language | English |
|---|---|
| Title of host publication | 2006 International Conference on Service Systems and Service Management |
| Number of pages | 6 |
| Publisher | IEEE Computer Society |
| Publication date | 2007 |
| Pages | 1322-1328 |
| Article number | 4114682 |
| ISBN (Print) | 1424404517, 9781424404513 |
| DOIs | |
| Publication status | Published - 2007 |
| MoE publication type | A4 Article in conference proceedings |
| Event | ICSSSM'06: 2006 International Conference on Service Systems and Service Management - Troyes, France Duration: 25.10.2006 → 27.10.2006 |
Publication series
| Name | Proceedings - ICSSSM'06: 2006 International Conference on Service Systems and Service Management |
|---|---|
| Volume | 2 |
| ISSN (Print) | 2161-1890 |
| ISSN (Electronic) | 2161-1904 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 3 Good Health and Well-being
Keywords
- 512 Business and Management
- Customer perceived service quality
- Health care
- The People's Republic of China
- Values
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