All voices matter: The role of multiple actors and AI in enhancing Customer Experience in the context of elderly homecare service ecosystem

Projekt: Externt finansierat projekt

Doctoral Dissertation

Status	Pågående
Gällande start-/slutdatum	01.09.2024 → 31.08.2027

Who is the customer in customer experience? Developing the concept of co-customers
Khatoon, S., Braz Becker, L. & Polsa, P., 2025, QUIS19 - International Research Symposium on Service Excellence in Management. s. 364 373 s.
Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig › Peer review

Projektinformation