A customer-dominant logic of service

Kristina Heinonen; Tore Strandvik; Karl-Jacob Mickelsson; Bo Edvardsson; Erik Sundstrom; Per Andersson

doi:10.1108/09564231011066088

A customer-dominant logic of service

Kristina Heinonen
, Tore Strandvik
, Karl-Jacob Mickelsson
, Bo Edvardsson
, Erik Sundstrom
, Per Andersson

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

596 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Service Management
Volym	21
Nummer	4
Sidor (från-till)	531-548
Antal sidor	18
ISSN	1757-5818
DOI	https://doi.org/10.1108/09564231011066088
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

FN:s SDG:er

Detta resultat bidrar till följande hållbara utvecklingsmål:

SDG 12 – Hållbar konsumtion och produktion

Nyckelord

KOTA2010

Åtkomst av dokument

10.1108/09564231011066088

This is a document for testing the connection between HARIS and DHankenInsänt manuskript, 61,3 KB

http://dx.doi.org/10.1108/09564231011066088

OpenUrl-tillgänglighet

Fulltext

Citera det här

@article{6f7c5ebff0cc45d9baca478085b4c671,

title = "A customer-dominant logic of service",

keywords = "Services, Customers, Customer relations, Consumer behaviour, Logic, CONSUMER PERCEPTIONS, EXPERIENCE, QUALITY, EMOTIONS, CREATION, LOYALTY, MODEL, MOOD, KOTA2010",

author = "Kristina Heinonen and Tore Strandvik and Karl-Jacob Mickelsson and Bo Edvardsson and Erik Sundstrom and Per Andersson",

year = "2010",

doi = "10.1108/09564231011066088",

language = "English",

volume = "21",

pages = "531--548",

journal = "Journal of Service Management",

issn = "1757-5818",

publisher = "Emerald Group Publishing",

number = "4",

}

TY - JOUR

T1 - A customer-dominant logic of service

AU - Heinonen, Kristina

AU - Strandvik, Tore

AU - Mickelsson, Karl-Jacob

AU - Edvardsson, Bo

AU - Sundstrom, Erik

AU - Andersson, Per

PY - 2010

Y1 - 2010

KW - Services

KW - Customers

KW - Customer relations

KW - Consumer behaviour

KW - Logic

KW - CONSUMER PERCEPTIONS

KW - EXPERIENCE

KW - QUALITY

KW - EMOTIONS

KW - CREATION

KW - LOYALTY

KW - MODEL

KW - MOOD

KW - KOTA2010

U2 - 10.1108/09564231011066088

DO - 10.1108/09564231011066088

M3 - Article

SN - 1757-5818

VL - 21

SP - 531

EP - 548

JO - Journal of Service Management

JF - Journal of Service Management

IS - 4

ER -