@inbook{c523a14782be4dfd9edc7f47bb12ba31,
title = "Involving Customers in the Service Innovation Process",
keywords = "512 Business and Management",
author = "Marja Toivonen and Mari Holopainen and Tiina Tuominen",
year = "2012",
doi = "10.1007/978-1-4614-1972-3\_32",
language = "English",
series = "Service Science: Research and Innovations in the Service Economy ",
publisher = "Springer",
pages = "195--208",
editor = "Macaulay, \{Linda A.\} and Ian Miles and Jennifer Wilby and Tan, \{Yin Leng\} and Liping Zhao and Babis Theodoulidis",
booktitle = "Case Studies in Service Innovation",
address = "International",
}