@article{68b20b2849d741f89d55e671f79b9634,
title = "Negative critical waves in business relationships: An extension of the critical incident perspective",
keywords = "512 Business and Management, KOTA2014, Customers and Relations",
author = "Bo Edvardsson and Christian Kowalkowski and Tore Strandvik and P{\"a}ivi Voima",
year = "2014",
doi = "10.1108/JBIM-08-2013-0159",
language = "English",
volume = "29",
pages = "284--294",
journal = "Journal of Business \& Industrial Marketing",
issn = "0885-8624",
publisher = "Emerald Group Publishing",
number = "4",
}