Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation

Forskningsoutput: Kapitel i bok/rapport/konferenshandling › Konferensbidrag › Vetenskaplig

Originalspråk	Engelska
Titel på värdpublikation	6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010
Utgivningsdatum	2010
Status	Publicerad - 2010
MoE-publikationstyp	B3 Icke-referentgranskad artikel i konferenspublikation
Evenemang	Unknown host publication - , Portugal Varaktighet: 01.01.1800 → …

Nyckelord

@inproceedings{347db0e39811476aa6173389d64e98df,

title = "Service recovery as a process with multiple actors: The existence of a double service recovery and a triple deviation",

keywords = "KOTA2010",

author = "Ritva H{\"o}ykinpuro and Bo Edvardsson and B{\aa}rd Tronvoll",

note = " Volume: Proceeding volume: ; Unknown host publication ; Conference date: 01-01-1800",

year = "2010",

language = "English",

booktitle = "6th SERVSIG International Research Conference, Porto,Portugal, June 17-19, 2010",

}