The role of the customer contact person's age in service encounters

Forskningsoutput: Tidskriftsbidrag › Artikel › Vetenskaplig › Peer review

25 Citeringar (Scopus)

Originalspråk	Engelska
Referentgranskad vetenskaplig tidskrift	Journal of Services Marketing
Volym	24
Nummer	7
Sidor (från-till)	509 - 517
Antal sidor	9
ISSN	0887-6045
Status	Publicerad - 2010
MoE-publikationstyp	A1 Originalartikel i en vetenskaplig tidskrift

Nyckelord

@article{682b6dbb66844435826a55b8672e75ae,

title = "The role of the customer contact person's age in service encounters",

keywords = "KOTA2010",

author = "Karolina W{\"a}gar and Lars-Johan Lindqvist",

year = "2010",

language = "English",

volume = "24",

pages = "509 -- 517",

journal = "Journal of Services Marketing",

issn = "0887-6045",

publisher = "Emerald Group Publishing",

number = "7",

}