@inbook{c5663ae8ec9d417da56db031ac3f88db,
title = "Understanding and managing customer experiences",
keywords = "512 Business and Management",
author = "Elina Jaakkola and Larissa Becker and Ekaterina Panina",
year = "2022",
doi = "10.1007/978-3-030-91828-6\_33",
language = "English",
isbn = "978-3-030-91827-9",
pages = "655--675",
editor = "Bo Edvardsson and B{\aa}rd Tronvoll",
booktitle = "The Palgrave Handbook of Service Management",
publisher = "Palgrave Macmillan",
address = "United Kingdom",
}