@article{99a5186fdc0f431c9e4b5c4ebe7bcdba,
title = "Understanding the human factor: the key to information systems implementation in service operations",
keywords = "512 Business and Management, 113 Computer and information sciences, KOTA2011",
author = "Tauno Kekale and Karen Spens and Kongkiti Phusavat",
year = "2011",
doi = "10.1504/IJSEM.2011.042787",
language = "English",
volume = "3",
pages = "446--458",
journal = "International Journal of Services, Economics and Management",
issn = "1753-0830",
publisher = "Inderscience",
number = "4",
}