Using Service Stories to Trace the Customer's Logic

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Originalspråk	Engelska
Titel på värdpublikation	QUIS 12: Advances in Service Quality, Innovation and Excellence
Redaktörer	Bo van der Rhee, Liana Victorino
Antal sidor	9
Utgivningsort	Itchaca, NY, USA
Utgivningsdatum	2011
Sidor	766-774
ISBN (tryckt)	978-0-578-08457-2
Status	Publicerad - 2011
MoE-publikationstyp	A4 Artikel i en konferenspublikation
Evenemang	Unknown host publication - , USA Varaktighet: 01.01.1800 → …

Nyckelord

@inproceedings{9499d5390988475caa23836ac594fb15,

title = "Using Service Stories to Trace the Customer's Logic",

keywords = "KOTA2011",

author = "Henrich Nyman and Karl-Jacob Mickelsson and Tore Strandvik",

note = " Volume: Proceeding volume: ; Unknown host publication ; Conference date: 01-01-1800",

year = "2011",

language = "English",

isbn = "978-0-578-08457-2",

pages = "766--774",

editor = "\{van der Rhee\}, Bo and Liana Victorino",

booktitle = "QUIS 12: Advances in Service Quality, Innovation and Excellence",

}

TY - GEN

T1 - Using Service Stories to Trace the Customer's Logic

AU - Nyman, Henrich

AU - Mickelsson, Karl-Jacob

AU - Strandvik, Tore

N1 - Volume: Proceeding volume:

PY - 2011

Y1 - 2011

KW - KOTA2011

M3 - Conference contribution

SN - 978-0-578-08457-2

SP - 766

EP - 774

BT - QUIS 12: Advances in Service Quality, Innovation and Excellence

A2 - van der Rhee, Bo

A2 - Victorino, Liana

CY - Itchaca, NY, USA

T2 - Unknown host publication

Y2 - 1 January 1800

ER -